Decorex Products India Pvt. Ltd. (“Decorex”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.
We manufacture, distribute, and supply curtains, blinds, curtain tracks and channels, motorised window solutions, furniture, upholstery, fabrics, wallpapers, and other home furnishing products and solutions.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, https://www.decorex.co.in, submit an enquiry, request a quotation, or interact with us regarding our products and services.
By using our website or providing personal information to us, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will obtain it as required.
Information We Collect
Depending on your interaction with us, we may collect the following information:
Personal and Contact Information
* Name, telephone number, and email address.
* Company name, designation, and business contact details.
* Billing, delivery, and business addresses.
Enquiry and Project Information
* Product preferences, measurements, specifications, and design requirements.
* Project details, site information, photographs, and drawings you voluntarily provide.
* Quotation requests, order details, installation requirements, and customer feedback.
Business and Transaction Information
* Purchase orders, invoices, GST details, payment records, and delivery information, where necessary for business transactions and legal compliance.
Technical Information
* IP address, browser type, device information, pages visited, referral sources, and website usage data, where collected through our website systems and technologies.
How We Collect Information
We may collect information directly from you when you:
* Fill out a contact or enquiry form on our website.
* Request a quotation, product information, or a project consultation.
* Contact us by email, telephone, or WhatsApp.
* Visit our showroom or communicate with our team.
* Place an order or enter into a business relationship with us.
We may also collect technical information through cookies, website logs, analytics tools, and other technologies, where enabled and permitted by applicable law.
How We Use Your Information
We may use your information to:
* Respond to enquiries and provide product information.
* Prepare quotations, proposals, and project specifications.
* Process orders and coordinate delivery, installation, and after-sales services.
* Communicate regarding products, services, payments, and project updates.
* Improve our website, products, services, and customer experience.
* Send promotional communications, product updates, and event invitations where legally permitted.
* Analyse website performance and marketing effectiveness.
* Prevent fraud, protect our systems, and maintain security.
* Maintain business records and comply with legal, tax, and regulatory obligations.
We will process personal information for lawful purposes and obtain consent wherever required by applicable law.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality, understand visitor behaviour, analyse website traffic, and measure marketing performance.
You may manage cookies through your browser settings and any cookie preference tools made available on our website. Disabling certain cookies may affect website functionality.
Where required by applicable law, we will obtain consent before using non-essential cookies or tracking technologies.
Marketing Communications
We may send you information about our products, new collections, offers, exhibitions, showroom events, and other relevant business updates through email, telephone, SMS, or WhatsApp, where legally permitted.
You may opt out of promotional communications at any time by contacting us using the details provided below or by using an available unsubscribe option.
Opting out of promotional communications will not prevent us from sending essential order-related, service-related, security, or legally required communications.
Sharing of Personal Information
We do not intend to sell your personal information to third parties as part of our ordinary business operations.
We may share information, where necessary and legally permitted, with:
* Service providers supporting our website, IT systems, communications, analytics, and marketing.
* Dealers, distributors, installation teams, logistics providers, and project partners involved in fulfilling your requirements.
* Professional advisers, including accountants, auditors, and legal advisers.
* Government authorities, regulators, courts, or law enforcement agencies where required by law.
* Relevant parties in connection with a merger, restructuring, acquisition, or transfer of business, subject to applicable law.
We take reasonable steps to ensure that personal information shared with service providers and partners is handled appropriately.
Third-Party Websites
Our website may contain links to third-party websites, social media platforms, or external services. These websites operate independently and may have their own privacy policies.
Decorex is not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing your information.
Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our products and services, maintain business records, resolve disputes, and comply with applicable legal obligations.
When information is no longer required, we will take reasonable steps to delete it or securely dispose of it, subject to applicable law and legitimate retention requirements.
Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.
Although we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.
Where a personal data breach occurs, we will take appropriate action in accordance with applicable legal requirements.
Data Transfers
Your information may be processed or stored by service providers using infrastructure located outside India. Any such transfer will be handled in accordance with applicable Indian data protection laws and relevant restrictions.
Your Privacy Rights
Subject to applicable law, you may have the right to:
* Request information about your personal data processed by us.
* Request correction or updating of inaccurate information.
* Request deletion of personal information where legally applicable.
* Withdraw consent where processing is based on consent.
* Opt out of promotional communications.
* Raise a privacy-related grievance or complaint.
* Exercise other rights available under applicable data protection laws, including nomination rights where applicable.
We may need to verify your identity before processing a request. Certain information may need to be retained to comply with legal or regulatory obligations.
Children’s Privacy
Our website and services are primarily intended for adults, businesses, and professional customers. We do not knowingly seek to collect children’s personal information unnecessarily.
Where children’s personal data is processed, we will comply with applicable legal requirements, including any relevant age-related restrictions and consent requirements.
If you believe that a child’s personal information has been provided to us inappropriately, please contact us.
Confidential Information
Please do not submit passwords, banking authentication credentials, or other highly confidential information through general website enquiry forms.
Any personal information requiring additional protection will be handled in accordance with applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website technologies, services, or legal requirements.
Any revised policy will be published on this page with an updated “Last Updated” date. Where required by law, we will provide appropriate notice or obtain fresh consent.
Governing Law
This Privacy Policy shall be governed by the applicable laws of India, including applicable data protection and information technology laws and regulations, as in force and applicable to the relevant processing activities.
Nothing in this Privacy Policy limits any rights that cannot lawfully be excluded.
Contact Us
For questions about this Privacy Policy, requests concerning your personal information, withdrawal of consent, or privacy-related grievances, please contact:
Decorex Products India Pvt. Ltd.
Website: https://www.decorex.co.in
Please include sufficient details to help us understand and respond to your request. Do not send passwords or unnecessary sensitive information by email.
This Privacy Policy applies to the website and relevant interactions with Decorex Products India Pvt. Ltd., subject to applicable law.